Returns & Exchanges
We want you to love your Anna Lou of London jewelry, but if you are not completely satisfied, you can return or exchange your items within 14 days of receipt. Please note that personalized and bespoke pieces are non-returnable unless they arrive damaged or faulty.
Check Eligibility
Ensure your items are unworn, in their original packaging, and do not fall under the non-returnable personalized category.
Request a Return
Contact our customer service team with your order number to receive a Return Authorization and the correct shipping address.
Package Your Item
Securely pack your jewelry in its original Anna Lou gift box and include a note with your order details to prevent any processing delays.
Ship and Track
Send your package using a tracked shipping service; once received and inspected, we will issue your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing